Today I was informed by the Jobcentre that due to my appointment missed three weeks ago, I would no longer receive benefits, leaving me with £85 a month to live on.
I had attended that place of misery and contempt the day before to see my adviser. She put me on a two day “Finding and Getting a Job” training course, which I found useful. I attended it unaware that I was no longer receiving any support from the Jobcentre.
I had provided all evidence of my Saturday job, only for my employer to be asked to provide more information.
A friend said his benefits had been stopped for two weeks, after telling them in advance that he would not be able to attend an appointment. He never received money owed. I have heard of people being sent to interviews when they do not meet the basic job description.
They had all my personal details, why did it take 27 days for them to contact me? Why couldn’t they have asked why I missed the appointment, or at least given me warning that my lifeline was about to be cut?
Luckily although I am nearly out of money to live on, I have received support from family and friends. I have food parcels, tins and the freezer stock. I walk wherever I can to save on public transport. I am making do with a mobile on which I can hardly hear someone’s voice, rather than buying a new one. “Make do and mend” and “waste not want not” are my new job war mottos.
What is annoying is that I did everything that was asked of me. When I was aware I had forgotten for the first time I rang them up and went in on the day. I provided full evidence of my Saturday work and full evidence of my job hunt, I attended all meetings apart from two which I forgot, as I attended the Jobcentre so regularly it was difficult to keep up. I will need a diary now just to put their appointments in.
Despite having a first in Careers Development I even went to the optional (so I was told when I attended) Group Information Session, where I was reminded about how I look for work, along with repeated information about sanctions this, sanctions that.
Where is the compassion? Where is the accountability? Where is the respect for those who are suffering? As a big faceless organisation I do not know who to address my complaint to. I don’t want to bite the hand that literally feeds me, but if I had more financial commitments I would have been tearing my hair out for the 27 days it took them to write to me.
An adviser smirked when I said that I could now buy a printer as I had food. It was to print out job search documents without paying 10p per sheet at the library every time.
In between saving up for one, I was referred to their free printing service. It involved a computer with a program different from Word, so every time I copied and pasted from Word it wouldn’t format and I spent about an hour playing about with it until my c.v could actually be printed on two pages. The reason given was “Word is expensive”. Once finally sorted, I had to ask permission from an employee to take it off the printer. You don’t get much more patronising than that.
There was no one to assist and while I was struggling, I heard two employees chatting. One imitated a man’s broken English. This father had just come in to get a bus pass so that he could take his children to school. I found the lack of understanding and respect disgusting. Clearly he had never experienced the daily financial hardship of being unemployed. The job seeker was desperate and needed his help, yet he and his colleague thought it appropriate to joke about his language ability, something which was probably holding him back.
My adviser was really helpful and thankfully had people skills. I won’t be referred to her this time I expect. I am going to the Jobcentre tomorrow to get myself off the streets, so to speak. Although thankfully I have accommodation provided for. I would now be in debt as a result of the delay, had I not saved.