Tag Archives: administration

The Job Lottery

lottery balls

I was so lucky.

The week after I walked into a job agency, the last one on my rainy day trip in town, I started working for a local university.

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I am now doing administration for a team that deals with international student enquiries. It is work based around creativity, communication and technology and is infused with the excitement of students looking forward to exploring England.

Continuous improvement is more than a sound-bite. My colleagues are positive, supportive and most people clearly love what they do. Colleagues laugh every day (particularly the ones that go abroad for work) and the Director also has a great sense of humour, putting his “betting hat” on when he was betting on the World Cup and having a team meeting outside with ice-creams. People are inspired and motivated by him and he looks on the bright side.

My manager is the same. She sees someone else’s “problem” as her “challenge” that she can solve by liaising with her contacts. She supports me and encourages me to do new things and I have developed as a result. I will miss the office and she seemed genuinely disappointed that I am leaving in two months, but money talks. I am giving up 9-5 hours for irregular shift hours but better pay. I am looking forward to the mornings off during the week already.

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When I was unemployed I applied for a job as a civil servant and I am now returning. Back to bureaucracy but a different role which hopefully will be more suitable. I will be working afternoon shifts as well, perfect for someone who is not a morning person. I will pay for it by working 7am until 5pm on a weekend, three weekends in the month. That bit scares me but I got used to leaving at 6.30am for a 7am bus when I was a nursing student.

Touch-typing and clicking my way through paperwork will be much easier than trying to change a dressing and keep the new one sterile, with three generations of the family looking on, and applying a bandage with 50/50 stretch. I hope I can be the office first-aider. I already stepped in when a man fainted and the first-aiders needed prompting.

I have helped my new housemate find work by directing her to the job agency and helping her market herself.

You are the product, make yourself one that will fly off the shelves as the employers try to buy you first.

Do as much as you can to find work and one of your job application tickets may be a golden one.

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Recruitment agency registration

Today I had two interviews with job agencies for administration and legal administration.

Hand-mouse-keyboard

I didn’t need to set my alarm clock because my housemate gets up for work at 7.30. I didn’t mind as I then make the most of the unemployment holiday. Looking for work is a full-time job as I searched for jobs, re-writing my CV, filling in forms and then actually applying. I had struggled to get to sleep with stressful thoughts whirling around my mind. I dozed off and woke up at 11am. I dressed in tailored pinstripe trousers, a lace sleeveless top and a navy striped cardigan. I looked in the mirror and checked that I was business-ready. Fake it til you make it.

I had ensured that both appointments were in the afternoon as I am not a morning person. Apparently it is in your genes whether you are or not, so that is not going to change no matter how much caffeine I drink. I allowed 45 minutes for a 20 minute bus journey. Just as well as the bus was packed and stopped every few hundred metres to pick up yet more noisy students, mothers with children, and retired people.

The general administration recruitment consultant was a business-like young lady in a sharp black tailored jacket and trousers. She had brown eyes and shoulder-length brown hair that was straightened to within an inch of its life. I admired her sparkly peach manicure as she went through the wad of registration bureaucracy. She gently persuaded me to lower my asking price from £9 per hour to minimum wage. Although I have eight years of administration experience, the consultant firmly urged me to lower my desired salary to minimum wage, due to the level of current job competition.

The company receive so many CVs that their email warns that you may not receive a response due to the sheer volume of applicants. In today’s market you have to stand out. It is not enough to have a degree when there are so many graduates, you need a masters. It is not enough to have some experience, you need extensive and recent experience. If you can’t get a temporary job for the CV you need to volunteer or try to get an internship.

Most of the employment available online was for those without qualifications, knowledge of Microsoft packages was the sole requirement. Typing jobs were few and far between and the recruitment consultant that this would severely limit the opportunities available. It doesn’t matter that I type at around 90 words per minute or that I have a bunch of text and audio processing certificates. For temporary work, basic administration skills are all that is required.

The legal recruitment agency meeting was helpful because I got advice on how to improve my CV. The meeting was in a new office at the top of a building, with a lovely view out over the cityscape.

waiting for job agency interview

My CV was not extensive enough, so I popped to the central library and increased it by a page. I added another three years of job history to make it more comprehensive. But the smiling young woman with long, ginger curly hair and square glasses told me that they had no temporary opportunities available at the moment. She would keep my file on record for any future opportunities. I was getting used to hearing this.

So, when should you choose a job agency?

  1. When you are looking for temporary work. Agencies are best-placed to get work quickly. Temporary work is also ideal for those with bar work or acting jobs who need to supplement their income.
  2.  When you need a quick fix following redundancy or unemployment. Sometimes this can lead to full-time, permanent work, as was the case when I last worked with an agency.
  3. When you are not interested in taking over the office, but are content to be a cog in the wheel.
  4. When you are trying to get your foot in the door of a new industry.
  5. If you have recently finished school/college/university or if you are returning to the world of work following a break.

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Job agencies are like sales companies. They “buy” jobs for their potential employees and then they “sell” you to the company.  Some have better working conditions than others. It is good if an agency specifies in its recruitment material whether paid annual leave is included and how many days annual leave allowance you are entitled to. Some even have a pension plan. A good recruitment agency should work with you to try and match your particular CV to a job that suits your skills and experience.

If you are a fellow jobseeker I wish you luck. Never stop trying and never give up the fight. Today’s job market is tough but you have to stay strong.

win it

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Unemployed…again.

“The-greatest-teacher-failure-is.”-Master-Yoda-Star-Wars

Since my last blog post, my life has changed completely.

In November 2017 I decided to apply to do a postgraduate nursing diploma. I had spent years working my way up to a well-paid steady job as a civil servant. But I wanted to have a job where I could help people. It was a gamble but it was the last year of the bursary – it was now or never.

“My bursary was £450 and rent is £380 – all activities were limited by my budget.”

I am no longer on the course but I hope that I can start again, because I really enjoyed both the academic and practical aspects of the course. It involved military discipline and if I wasn’t passionate about nursing I wouldn’t have managed it. I woke up at 6am to go to placement, got back at 5 or 6pm, ate a sandwich for dinner and then wrote a 6 000 word essay in the library until it shut at 9pm…for over a month.

My bursary was £450 and rent is £380, so all activities were limited by my budget, even food shopping. Gone were my flights of fancy at Waitrose. Now it was Aldi or Co-Op basics. The 30p bag of pasta and the £1 jar of pesto with some defrosted peas or carrots became my go-to meal.

Despite the long hours and low budget, patients kept me strong, smiling and focused and made the experience enjoyable. Being able to provide care was a privilege and gave me a deep sense of contentment.

It made me realise that caring for others is not just what I do, it is a fundamental part of who I am. It gives my life more meaning and purpose.

This is why I volunteered to help at a Dementia Cafe with a wedding theme this week. I immersed myself in the experience, from blowing up confetti balloons to hearing people’s life stories. It was a welcome relief from the stress of feeling lost, confused and worrying about the future.

If I don’t get another chance, what am I going to do?!

Things couldn’t be tougher. The intense combination of university and placement have been replaced by throwing myself at the job market. My bursary has been stopped but I still need to pay the rent. I have already had to endure two consecutive days of rejections from two job agencies.

“I didn’t get off the sofa most days.”

If I don’t find work in June, I will be forced to give up my independence and move back in with my parents. My housemate couldn’t believe it. “I love living with you” she said, “please don’t move out.”

I never thought I would be in this position again. It has been two weeks so far. The first week I was an emotional wreck and I came down with a sore throat and a cold. Exhausted and drained both physically and emotionally, I didn’t get off the sofa most days, crying, blowing my nose through a full loo roll and watching TV. I didn’t have the energy for anything else.

But when you’re at your lowest, you realise how lucky you are to have so many good people around you. Everyone gave their time to listen, offer advice, meals, and a shoulder to cry on. With their support my week gradually improved, and I was able to focus instead on my birthday celebrations.

I have already tried to get care work but sadly it wasn’t possible. I have no formal qualifications in it (despite years of experience) and I can’t afford a car.

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A few days ago I decided it was time to stop crying and get off the sofa. Partly because I had watched everything remotely interesting on TV catchup, from the BBC to More4 and ITV. There was only dreary daytime TV left.

I started by creating a more positive and restful environment. I tidied, cleaned and hoovered the house. The saying “clean space, clear mind” is confirmed by research showing that messy rooms cause excess cortisol production and can be distracting for the brain.

I then began a Post-It Power Plan, where I brainstormed ideas to find a way forward. It was a good method to get some clarity in the chaos.

I am either too qualified or too unqualified – I am stuck in Catch 22 limbo.

Yesterday my job mission continued. I rang up three job agencies and applied for admin work online. So far I have been turned down by two job agencies on the basis that although I have experience, it is not recent enough. This is a new level of competition compared to the “you don’t have enough experience” response when I was last unemployed some five years ago.

But persistence is key if you are to break through the increasingly reinforced walls of the current job market. The next day I ramped up the pressure by going in person to other job agencies with my CV and even going into various businesses with it. It is always more effective going to a job agency in person than contacting them by telephone or email. In person they can practically smell your desperation as you offer to give their employers your time on any basis, working for any pay and at any level, as you hand them your CV, your passport, your CRB certificate and your dignity. They can see that you’re tired from walking around all afternoon in the pouring rain in your business power dress.

Next week I am going to a job fair where up to 25 companies will be hiring and I will be spamming companies with CVs. By the time I’ve finished, I will be surprised if there is a business in the city that has not heard of me. Short of walking around with a billboard strapped to me, reading “AVAILABLE FOR WORK NOW” and my phone number, there isn’t much more I can do.

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I now have a busy week of job-hunting to look forward to next week. I have signed up with one agency and I have an appointment with another next week. I also have an appointment for Jobseekers Allowance. I am dreading going back to this handout again, it is so shameful that at my age and with my experience I will now have to sign up to weekly harassment involving job skills workshops, when I got a first in a careers development module at university. I know how to gain employment. The problem is that I am either too overqualified, or too underqualified – I am stuck in Catch 22 limbo.

I was in this desperate position when I started this blog in 2013. The blogging community spurred me on and eventually my documented struggle to find employment attracted over a thousand views a month from all over the world.

If you are in the same boat and you are struggling to keep your head above water, read this article about the importance of learning from failure and being patient until you succeed.

henryford1-2x

 

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Crossroads

 

I come from a background centred around achievement. It’s a matter of family pride and the most common question people ask is “what do you do [for a living]?”

We’re judged on the job we have and stereotypes surrounding it, the jobs our children have, our homes, our cars and 44543483784241483TSzh5a2Qcthe clothes we wear. We’re all expected to have ambition, a drive to succeed.

But what if our dream turns out to be a misguided fantasy? What if we lose our drive and/or just want to enjoy ourselves after work?

I dreamed of being a journalist from a young age. I desperately wanted to join the fast-paced exciting world of newspaper journalism. Or at least I thought I did. But when I did extensive work experience I realised that the glamourous images in my head were vastly different from the nitty gritty reality, as I saw that actually, print journalists were low-paid, stressed out and had dubious morals.

I have an administration job and have just applied for one with a company rather than an agency, offering just £15 000 a year. Is that even enough to live on? I don’t think I can save for a house or drive a car on that. Unless you want to go into management, administration does not offer much in terms of salary or progression.

What if our goals do not fit into the vision that our family/friends/society has for us? What if we just want a happy life? I am expected to be a librarian, a teacher or an administrator. Mum says “just write a bestseller”, “be the next J.K Rowling”.

If only it was that easy.

When I declared that I wanted to be a nurse, all hell broke loose. My family told me they were stressed-out, low paid and bitchy. My nursing friends told me this was indeed true, but that little things like making a difference made it rewarding. All my friends told me to go for it and that I would make a great nurse. So I did, but sadly was unsuccessful. And as another of my dreams falls by the wayside, I’m taking stock and wondering what to do with my life.

Sure, if I moved to London I perhaps would have got somewhere. There are many large creative companies there offering positions with good experience and progression. But I strongly dislike it. It’s dirty, smelly and stressful. I feel claustrophobic with all the people pushing, shoving and coughing in my face. I feel the soot in the Underground sticking to me, and when I wash my face in the evening the water turns grey. I dislike the cold way people brush right past me, noses in the air, wrapped up in something I could never afford. On that note (literally), I dislike the sky-high prices blowing holes in your wallet.

So I’m left asking myself…

What do I do now??

confused

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Competition and Coffee Cake

Job-Seeker-01  job-competition

Are you in it to win it? Show the recruiter you are!

Today I took a bus then a train and then walked to get to the recruiters. There were so many applicants the employee would not tell me about the competition. He just said they did have 400 positions and now they have 50. I didn’t get interviewed for about half an hour as other candidates were dealt with first. This was good as it was an open-plan office, so I heard what was said. This helped me to get a job one time, earwigging on the questions.

The lady before me was interested in leaving her permanent job for the temporary position, for a change. She had good experience.

The next lady was from Holland. She had been out of work since early last year, having graduated from York University and then worked at M and S.

I sat there with my degree and all my worldly documents feeling a little uneasy, until the manager went round offering home-made coffee cake and there was a spare piece. Needless to say with my eagle eye on it he noticed. After succeeding with my cake application I sat there in seventh heaven, cream oozing between moist chocolate cake. The office faded out and all I was aware of was the taste sensation going on. A bake-off was proposed. I want to apply for another job in case they interview me next week, when a recruiter promised to make raspberry chocolate cake.

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Awakening me from this taste experience, someone rang up about the job I wanted. The agency had taken the advert board for it inside and I could see and hear why. It started on minimum wage and was for a month.

Allow me to share some of the things I have learned from this experience.

Network

  • I had heard about it through a friend and I couldn’t find it advertised. It’s all about networking. Ask for help on Facebook, ask friends and family.

Register with the agency before your meeting, and check it

  • Ensure your registration has gone through – mind hadn’t. The recruiter had to do it for me. He would have expected to process me quickly and he had the pressure of the next candidate waiting. 

Prepare 2 days in advance

  • I knew an assessment centre test was involved but I only started revising yesterday, and this affected my performance.

Bring bank statements to cover company absence

  • As I said in my previous post, you should make sure you have all your documents the day before. With references, if there are any gaps in your employment history, or if you have not worked for a company in that time, bring along your bank statements covering this period. 

Don’t consider the competition, consider why you’re the best

  • With a new burst of confidence from the coffee cake experience I decided that I would no longer be intimidated by the opposition.
  • Instead I would demonstrate why I was the best, and I planned how I was going to do that in my head. 

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A highlight of my travels into town in the morning is The (Mighty) Metro, a newspaper available free on the bus. It has all I need, plenty of sensational news and romantic/celebrity gossip. If I want to read more in-depth news I buy a paper – I feel the need to support print journalism as the industry is really suffering. I opened my saved copy. After chuckling out loud at a series of pictures of a border collie balancing Pringles and biscuits on its head I turned the pages to more news of economic gloom.

Jessops shop England UK. Image shot 2008. Exact date unknown. _65329541_65329226 blockbuster_cut_2453342b

On Wednesday Republic fashion chain joined the host of high-street shops that have had to go into administration, with 2 500 jobs at risk. I then passed the store, decorated in bright signs advertising impending doom and REDUCTIONS ON ALL STOCK. A great time to be in work I thought as I gazed enviously at (still) unaffordable fashion. Last month 2,000 jobs were lost at Jessops, 4,190 at Blockbuster, and 4,123 at HMV, according to the paper. That’s over 10, 000 redundancies and thousands more on the way, not counting cuts to smaller and government businesses.

If you are/have been made redundant think of all that experience you gained. I’m sure it will be an asset on your applications. If things are tough maybe look at another area you could go into. The high-street is suffering from lack of spending as job security, spending power and consumer confidence have been affected. £375 billion has been put into circulation as a last resort, to no effect. The Metro suggested this was partly due to a “high turnover of Treasury stock-photo-869687-background-of-english-sterling-pound-notesstaff”. This means that due to budget cuts services may be affected. I have witnessed skeleton staff situations in the police and NHS, threatening front-line services. Surely money can be saved elsewhere.

Anyway I digress. After another security clearance to confirm that I am not a terrorist (in the American immigration department this involves a tick box question “are you a terrorist : Y/N) and possibly a submission of several months of bank statements I will wait and see whether an 80% test pass rate is acceptable…passfingers-crossed

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Recruiting to success

employment and recruitment agencies

Looking for work?

Why not try recruitment agencies?

Some people dismiss these based on their abundance of short-term, low-paid work, or bad past experience. But the benefits outweigh any disadvantages.

Today I got a call from a job agency I registered with – they have a graduate job at a government company they would like to interview me for. There is a recruitment freeze on the company’s website – the agency got access where I could not.

Previously I spent months out of work until I signed up to a great agency. I had previously signed up to one who told me that due to the recession, even they had been forced to make redundancies, and that the market wasn’t just bad where I was looking. Great pep talk.

They never contacted me, and when I rang they told me there was no work available. Granted, this was during the recession, but I expected better customer service.

So after working for a bad agency that later went bust, and a great agency that got me job after job, here is what I have learnt. I hope it helps you choose the right agency and helps them choose the best job for you.

– Listen to feedback from friends or family. Apply to agencies you hear good news about.

Check you have the qualifications for the job you are applying for. Today I paid for a bus into town and back and gave up my morning for a useless interview. As soon as I met the recruitment consultant she told me I did not have the essential skills! This was not on the job advert, an example of “hidden” skills – they assume (assume makes an ass out of u and me!) you have them.

– If you feel you are unsuitable for the job you are doing, let the agency know. I was once put forward for a data-entry job. I had no data-entry experience. When the manager dismissed me he told me the agency had informed him that I was experienced in this.

– If you are in a job where you are struggling to work due to the office culture, ask for a transfer. The agency will be happy to keep you on their books.

– Be clear about what skills/qualifications/experience you have in each area of the work you want. For example, if you are going for administration work, you might tell them that although you do not have data-entry experience, you would be happy to undertake training, and that you have a secretarial qualification. Highlight your strengths and the sort of work that would suit these.

– Make sure you are clear about what the job entails before you accept, and don’t be afraid to say why you think you are unsuitable and what you would prefer instead if you think it doesn’t match your skill-set.

– Wear professional dress for the interview, and ensure you have all your documentation – passport/driving licence, National Insurance card, CRB (if necessary) and reference details.

Benefits of job agencies slide1

If you are nervous about interviews, the Jobcentre can send you for free training. I am going on a two day course next week, and I hope it enables me to be more confident and sell myself better. I have never had an interview with an employer for a recruitment agency. All you need is one chat with

them and then you are on their database, ready to be matched up to one of the many jobs they get sent through every day. You’ll be spared from the intimidating scenario of sitting in a room/standing in a queue as long as the Jobcentre with the opposition, sorry, competition. You don’t need to have that “group presentation” where someone aggressively butts in to your carefully planned monologue.

Recruitment agencies have better access to help you crack the job market. Online job adverts can expire within an hour under the weight of hundreds of applications. But if you’re on a recruitment database and someone has already been hired, they’ll look at the next position.

What you see on online job boards is only the tip of the iceberg.

They may be able to market you and your skills more effectively. I find it’s often easier to get others to talk about you than advertise yourself.

They may be able to offer training themselves, and they ease access to large companies. Instead of going through the various stages of the recruitment process, I was given a start date and off I went. No first, second, third, fifth round and days spent jumping through hoops. It saves time in getting work.

Don’t forget to go for an agency that deals with, or even specialises in your area of interest. For example, in Sheffield CRA Consulting deals solely with jobs in law, Reed specialises in office work, and Office Angels is a big recruiter for the NHS.

Recruitment days

I went to my first yesterday. I had two interviews and handed in a c.v. At a Group Information Session, the Jobcentre adviser told us it was an “employers market”. He showed a list of the types of work most commonly searched for. These included construction and office work. Then he showed us the most popular work advertised including care work and construction work. The demand for clerical and administration work far exceeds the jobs on offer.

jillpollack.wordpress.com - Tips on how to make an office job work for you!

jillpollack.wordpress.com – Tips on how to make an office job work for you!

Health and social care is an expanding sector. I waited in the administration interview queue for ages. When it came to the healthcare assistant (care worker) role I was the only one. If you are a caring, dedicated person why not make a real difference for the same salary. Some agencies pay for the CRB and the training. I do care work on a Saturday and it changes your life. Since I started it I have really developed as a person. I am more understanding, more patient, a better communicator. These are also useful transferable skills. You build up a working relationship like no other, one of trust and compassion. When I go back home I feel happy and more motivated. I have done something to change someone’s life for the better, by doing something I take forgranted.

Stories and laughter can be shared while you work.

Stories and laughter can be shared while you work.

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