Recently we’ve read a lot about late trains in the news, but what about late buses? Surveys should be done on how often they are delayed. As a regular passenger I think I shall do my own.
At a time when Stagecoach recently reported an 8% rise in profits to £2.8 billion, how much of this is being filtered back to customers? Fares have been slowly rising for some time and travel times are worse than ever. I can’t believe my taxes line the pockets of the managers and yet nothing changes for us, the customers.
Today my bus didn’t arrive, resulting in what would have been a 25 minute wait. I had to take a taxi to get to the hospital in time. There was no complaints line given at the bus stop, I suppose because they would get so many. I had to spend 10 minutes in a telephone queue (which I am paying for, thank you Stagecoach) to see when the damn thing would actually arrive. I had to pay an extra £7 in cab fare due to the bus I was expecting not turning up at all.
Yesterday I ran for a tram and even though I got to it and pressed the door button, it just drove off. I was then charged a ridiculous fare on the next one for what was a 10 minute journey. Because it was now late, there were drunkards wandering around town, leading me to get harassed waiting for my connecting bus. A tall, lanky individual swaggered up to me with a beer can in hand and aggressively shouted at me for not talking to him, and then for walking away. Where was the next bus stop? At the other end of town. By the time I got there I only just made the bus. As soon as working hours pass in my city, buses descend into chaos, with one coming every half an hour for a busy route. Sometimes people are queuing across town.
When I got the bus the day before that it took 40 minutes for a 20 minute journey because the bus driver, although 15 minutes late, took the usual two rest breaks. These stops are especially infuriating when you need to get work or just want to get home at the end of a long day. The driver turns off the engine and reads the paper or goes out for a smoke as time ticks by. I am not against drivers having a break, but twice in half an hour on a busy route is ridiculous. I have not had any trouble with female drivers however. They have been punctual and don’t seem to require rest breaks.
Stagecoach adverts on the back of the bus make me laugh: “Craig is looking at the car drivers and thinking how stressed they all look”. More like “Lydia is looking at the car drivers and seeing how relaxed they all look. Lydia is still on the bus getting late for work. Where are you?”
In comparison, First bus drivers don’t take any breaks at all in their schedule, yet still manage to turn up on time. Unfortunately you pay higher fares for this privilege and they come less often.
I am so fed up with having to take these excuses for public transport that I cannot wait to drive. I enjoy cycling because then I have control over journey time instead of helplessly being delayed while a driver chats into his mobile.
Customers must be wondering when profits are going to make a difference to their journey time or whether transport is just another black hole for them to pour their ridiculously high taxes into. I get taxed so much when I do extra work that there is no financial benefit, and then at the end of it I have to sit on a snail form of transport with a driver that stops for a break so often that it sometimes takes double the time necessary to get home. I’ve done the Euro Millions in a desperate attempt to win and free myself from this daily misery.